Consumer Terms & Conditions

These Terms and Conditions ("Terms") apply where you are engaging Maxwell Sullivan trading as Typeof Studio ("we", "us", "our") as an individual consumer, rather than in the course of a business. If you are contracting with us on behalf of a business or organisation, please see our business terms instead.

As a consumer, you have statutory rights under the Consumer Rights Act 2015 and, where the contract is formed at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms excludes or limits any right that cannot lawfully be excluded or limited.

Our contact email is [email protected]. We operate as a sole trader registered in England and Wales.

We provide web design, web development, Discord bot development, fixed-price "Quick Jobs", and related digital services. The scope of work for your engagement will be agreed with you in writing (including by email) before work begins.

Under the Consumer Rights Act 2015, we must carry out services with reasonable care and skill, within a reasonable time, and (if not agreed in advance) for a reasonable price.

If our contract is formed entirely at a distance (for example, by email, without meeting in person), you have a statutory right to cancel within 14 days of the contract being formed, without giving a reason.

If you would like us to begin work within that 14-day period, we will ask you to expressly confirm this in writing. By doing so, you acknowledge that:

• You may lose your right to cancel once the work is fully completed;
• If you cancel after work has started but before completion, you may be required to pay a reasonable amount for the work carried out up to the point you told us you were cancelling.

To cancel, just let us know in writing at [email protected] before the work is completed.

Quick jobs

For fixed-price jobs under £300 ("Quick Jobs"), the price agreed with you by email is the full price for the work described. No deposit is required. Full payment is due once the work is complete and delivered, payable within 7 days of the invoice date.

Larger projects

For larger projects, we may ask for a deposit before work begins, which will be clearly agreed with you in writing beforehand along with the payment schedule for the rest of the project.

Payment methods

We accept payment by bank transfer and by card via Stripe. Unless stated otherwise, all prices quoted to you are the full price payable, inclusive of any applicable taxes.

Late payment

If payment isn’t received by the due date, we’ll get in touch before taking any further action. We reserve the right to pause further work until an overdue invoice is settled.

Any timeframes we give you are estimates made in good faith. We will let you know as early as possible if something is going to take longer than expected, including where this is caused by delays outside our control.

Quick Jobs include one round of revisions within the scope originally agreed. Larger projects include two rounds. Requests beyond this may be treated as new, separately priced work.

Hosting is not automatically included unless you’ve asked for it and it’s been agreed and priced separately. Where we do provide hosting, it runs on third-party infrastructure, and we can’t guarantee uptime or performance beyond what that provider offers us.

Once you’ve paid in full, ownership of the work created specifically for you transfers to you. We keep ownership of any pre-existing tools, code, or frameworks we use to build it ("Background IP"), but you’re free to keep using it as part of what we’ve delivered to you.

Unless you tell us otherwise in writing before we start, we may show the finished work in our portfolio and marketing.

We’ll carry out the work with reasonable care and skill, as required by law. Where something does go wrong that’s our fault, our liability to you is limited to the amount you’ve paid us for the relevant work, except where the law doesn’t allow that limit to apply — for example, we can never limit our liability for death or personal injury caused by our negligence, or for fraud.

We’re not responsible for problems caused by third-party services we don’t control, such as hosting providers, payment processors, or platforms like Discord, though we’ll do what we reasonably can to help resolve issues that come up.

We handle your personal data in accordance with our Privacy Policy at typeofstudio.com/privacy. By working with us, you confirm you’ve read and understood it.

We use AI tools as part of how we work, including for writing code, drafting copy, and researching solutions. Everything we deliver is reviewed and taken responsibility for by us; AI assists the work, it doesn’t replace our judgement or accountability.

We won’t put anything you’ve shared with us in confidence into an external AI tool without asking you first.

Governing law

These Terms are governed by the law of England and Wales. As a consumer, you may also be entitled to bring proceedings in the courts of the part of the UK you live in.

Complaints

If anything’s not right, tell us first at [email protected] and we’ll do our best to put it right. Nothing here stops you from using an alternative dispute resolution service or your other statutory rights if we can’t resolve it between us.

Changes to these terms

We may update these Terms from time to time. Changes will be published here and won’t affect work already agreed with you under the previous version.